Ordering &Shipping
Q: What is the process for placing an order?
A: We streamline the lead time for each order through standardized procedures, accurately collecting required information and ensuring its precision. Our sales specialists will efficiently assist buyer clients throughout the entire process.
Once you get in touch with a sales specialist, simply answer the relevant questions and prepare the requested information.
Q: What is the expected delivery time for orders?
A: APIS:If the goods are in stock,the shipment is promptly.if the goods are out of stock,We manufactures on a per-order basis.
Dosage: We manufactures on a per-order basis.
This on-demand production mechanism can not only accurately adapt to the compliance requirements of import and circulation links, but also maximize the shelf life of each product. Affected by specific requirements of different countries, there may be differences in actual production and logistics cycles.
Q: What incoterms are available for orders?
A: The standard Incoterm for orders is FOB (Free On Board). The application of other terms (including but not limited to CIF-Cost, Insurance and Freight) is subject to specific factors.
Q: Is assistance provided with the shipping process?
A: We provide professional logistics support for buyer clients. The logistics department assists in handling all aspects of product transportation to ensure safe and timely delivery to clients.
Exclusivity
Q: Exclusivity
A: Exclusivity
Quality & Safety
Q: What quality assurance measures are in place to ensure product reliability?
A: Our products go through strict quality control processes and comply with industry regulations and GMP standards, ensuring reliability throughout the supply chain.
Q: Can documentation of product safety and certifications be provided for compliance needs?
A: We can provide safety documentation and certifications according to the specific compliance requirements of the buyer client's country.
Manufacturing
Q: Where are Pacific Pharma products manufactured?
A: Our products are manufactured in our state-of-the-art facilities located in Tianjin China. We adhere to strict quality control and compliance standards in our production processes.
Q: What is the production capacity of Pacific Pharma?
A: Our production capacity varies by facility and production line.
Before starting production for an order, we carefully assess our production capacity to ensure timely delivery of all orders.
Product Registration
Q: What certifications is Pacific Pharma able to provide?
A: Depending on the registration requirements of each country, some of the certifications we can provide (subject to the product) include but are not limited to: GMP,COPP or WC,COA,COO
Marketing
Q: Marketing
A: Marketing
Payment
Q: Payment
A: Payment
Customer Support
Q: How can I contact the customer support team?
A: We are committed to providing high-level customer service.
For business inquiries, you can contact us via email, phone, online chat, or various social media channels.
See all forms of contact on our Contact Us webpage.